Chicago Union Station is one of the most important passenger rail hubs in the United States and a major base for Amtrak’s long-distance services. Located in downtown Chicago, it serves millions of travelers each year and provides convenient access to business districts, hotels, buses, and local transit.
This guide covers practical travel information — facilities, boarding, baggage, and transport connections.
Station Overview
Station Type: Primary Amtrak hub
Location: Near Chicago Loop business district
Major Amtrak Routes operating here:
• Amtrak California Zephyr
• Amtrak Empire Builder
• Amtrak Southwest Chief
• Amtrak Lake Shore Limited
These connections make Chicago Union Station a key gateway between the Midwest, West Coast, and East Coast.
Network operator: Amtrak
Station Facilities & Services
Travelers can access a wide range of services:
• Amtrak ticket counters & kiosks
• Passenger lounges (premium access for some ticket types)
• Multiple restrooms
• Food court, cafés, and shops
• ATM and convenience services
• Lost & found department
Accessibility assistance is available for passengers who require support.
Ticketing & Baggage Options
Ticket purchase options:
• Counter and kiosk purchase
• Amtrak website or app for mobile tickets
Baggage handling:
• Checked baggage available for qualifying routes
• Carry-on luggage permitted within Amtrak limits
• Baggage assistance services available upon request
Booking guidance:
Amtrak Ticket Booking Guide
Boarding & Passenger Guidance
• Reach the station at least 30 minutes in advance for boarding
• Boarding gates announced via screens in concourse areas
• Keep tickets and photo ID handy
• Follow station signage toward boarding lounges and platforms
More helpful tips here:
Amtrak Travel Tips
Local Transit Connections
Convenient onward connections include:
Chicago Transit Authority (CTA):
• Bus and train services located near exits
• Orange/Brown/Pink lines via short walk
• Blue line available at nearby stops for O’Hare Airport access
Taxi / Ride-share Pickup:
Designated areas outside station entrances
Intercity Buses:
Available close to station area for further Illinois or regional travel
Nearby Attractions & Hotels
Located in the heart of Chicago, nearby places include:
• Willis Tower (formerly Sears Tower)
• Chicago Riverwalk
• West Loop dining district
• Business centers and major hotels
Ideal for business trips, conferences, and overnight transfers.
FAQs
Can I check bags at Chicago Union Station?
Yes — baggage services are available for routes that allow checked luggage.
Is Wi-Fi available in the station?
Public Wi-Fi may be available inside concourse areas.
Is travel assistance available?
Yes — accessibility services can be requested through Amtrak staff.
General Amtrak FAQs here:
Amtrak FAQ